Hotel Policies & Booking Terms

Bookings made on this website are confirmed once payment has been taken and you receive a booking confirmation by email. Payment is processed securely by Stripe; we never store your card details.

Room rates vary by date and demand. The rate shown at the time of booking is the rate that applies to your stay. A rate being cheaper on another date, or on another website, does not entitle you to a reduction after booking.

Rates include VAT at the prevailing rate, full English breakfast, free WiFi and free parking, unless stated otherwise at the time of booking.

Corporate and long-stay accounts may be invoiced on Net 30 terms once approved. Contact [email protected].

To cancel, email [email protected] or call 01642 224 111, quoting your booking reference. Your cancellation is effective when we confirm it — please keep our confirmation email.

Refunds are issued to the card originally used. We process them immediately, but your bank may take up to 3 working days to show the money in your account.

Group bookings of 5 rooms or more, and bookings over peak dates, may carry different terms. These will be set out in writing at the time of booking.

Bookings made through Booking.com, Expedia, OYO or any other travel site are governed by that site's cancellation terms, not these. Please cancel through the site you booked with.

We ask that any concern about your room is raised within 10 minutes of check-in, and that anything arising later is reported at the time.

We can only fix a problem we know about. Complaints raised for the first time at or after check-out cannot be investigated or resolved, and refunds or free nights will not be given for them.

None of this affects your statutory rights under UK consumer law.

Check-in: from 3:00pm. Check-out: by 11:00am. Reception is open 24 hours — tell us if you're arriving late and we'll keep your room.

Guests who book direct on this website get free late check-out until 12 noon, subject to availability.

Early check-in and further late check-out are subject to availability. Late check-out beyond 12 noon is charged at £10 per hour.

Photographic ID is required at check-in. All guests staying overnight must be registered.

A £50 refundable security deposit is taken by card at check-in at both hotels. It is released in full after the room is inspected at check-out, provided there is no damage, smoking or breach of these policies.

Refunds of the deposit are processed on the day of departure but can take up to 3 working days to appear on your statement.

Guests are responsible for damage to the room or hotel property caused by them or their visitors. Costs of repair, replacement or specialist cleaning may be charged in addition to the deposit.

Children under 12 stay free when sharing an existing bed with accompanying adults. Breakfast for children under 12 is included.

Children aged 12 and over are charged as adults.

Each room has a maximum occupancy shown at the time of booking. Exceeding it is not permitted, for fire-safety reasons. Additional guests must be booked and paid for.

Children must be supervised by an adult at all times in public areas of the hotel.

Smoking: both hotels are entirely non-smoking, including vapes and e-cigarettes. Smoking in a room results in loss of the deposit and a specialist cleaning charge.

Drugs: the hotels are drug-free, including nitrous oxide canisters and balloons. Suspected breaches are reported to the police. No refund is given.

Pets: we regret that pets cannot be accommodated. Assistance dogs are always welcome — please tell us when booking so we can prepare.

Quiet hours are 10:00pm to 8:00am. Excessive noise or anti-social behaviour may result in removal from the premises without refund.

We reserve the right to refuse a booking or ask a guest to leave where behaviour puts staff, other guests or the property at risk.

We want to be straightforward with you before you book: we do not currently have step-free access or adapted accessible rooms, and there is no lift. Bedrooms are reached by stairs.

If you have mobility needs or any other requirement, please call us on 01642 224 111 before booking and we will tell you honestly whether we can accommodate you comfortably.

Free parking is available at each hotel on a first-come, first-served basis. Spaces cannot be reserved. Vehicles and their contents are left at the owner's risk.

Please take care of your belongings. We cannot accept liability for loss or damage to personal property except where caused by our negligence.

Lost property is held for 28 days. Contact reception and we will do our best to return it; postage is charged at cost.

We collect only the information needed to take and manage your booking: your name, contact details, stay dates and payment confirmation. We keep guest registration records as required by law.

Card details are handled entirely by Stripe and are never stored by us. We do not sell your data, and we do not share it with third parties for marketing.

To ask what we hold about you, or to have it removed, email [email protected].

Very occasionally we may need to move a booking to a comparable room, or to our sister hotel a few doors away, for operational or maintenance reasons. If we cannot offer you a suitable alternative, we will refund you in full.

These terms are governed by the law of England and Wales. Nothing here affects your statutory rights.

Questions about anything on this page? Call 01642 224 111 or email [email protected] — we would much rather talk it through before you book.